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FAQ

Q: I want to return my purchase! What do I do?
A: If you are not 100% satisfied with your purchase from Firstweddingband.com you can return your item(s) for a full refund or exchange within 30 days of purchase. Item(s) must be in original condition, without custom engraving and in the original packaging. For engraved rings there is a $39 processing fee. To return your purchase for a refund or exchange, please email:service@firstweddingband.com and we will email you a prepaid return-shipping label.

Q: How long will it take for me to get my refund?
A: Once the product(s) is received and inspected by one of our wedding band specialists (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. It may take your credit card company an additional 7-10 days to show the funds. 

Q: Is it safe to shop with FirstWeddingBand.com?
A: We take great pride in offering a safe and secure online shopping experience. We also respect your privacy and we're committed to protecting it. We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

Q: How long does it take to process my order?
A: We process all orders before 3EST on the same day, and they ship same day. After 3EST, the order will ship next business day.

Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard, Discover, American Express, PayPal and and Checks for all orders.

Q: Do you allow Cashier's Checks or Money Orders?
A: Yes, we do accept checks and money orders.


Please mail to:
First Wedding Band, LLC
PO Box 791690, 
Paia, HI 96779

Please include the item number, item description, price, shipping cost, your name, mailing address and phone number. Please allow time for checks to clear. We will send a confirmation email shortly thereafter.

Q: Do you accept international credit cards?
A: Yes, we accept international credit cards. Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.

Q: Do you ship internationally?
A: Yes. All international orders ship for $29.99. We are not responsible for any duties, customs or other taxes that may be incurred on international orders. We have no way of calculating these fees as they are set by your government. To determine what these charges may be, please contact your local authorities.

Q: What are your shipping and return policies?
A: We offer free shipping on all orders (except international) placed on the website, with no minimum order. Please see above for our return policy.

Q: How should I choose my wedding band?
A: Please click Here to learn.

Q: How can I reach your customer service team?
A: Call us at: 1-800-277-0734 M-F, 9:00am - 5:00pm PST or email us at: service@firstweddingband.com